Store Policy - LuminiPaw

Customer Care

Welcome to LuminiPaw. This Store Policy outlines our terms, shipping practices, refunds, and privacy practices. By using our website and purchasing from LuminiPaw, you agree to the policies below.

PRIVACY POLICY

LuminiPaw collects personal information such as name, email address, shipping address, billing address, phone number, IP address, and order details when you make a purchase or interact with our website.

This information is used to:

Process and deliver orders
Provide customer support
Send order and shipping updates
Improve our services
Prevent fraud
Comply with legal obligations

Payments are securely processed via Stripe. LuminiPaw does not store full payment card details.

Our store is hosted on Wix, which provides secure infrastructure and data storage.

We may use cookies and tracking technologies from providers such as Google and Meta to analyze traffic and improve advertising performance.

Because we operate globally and use international suppliers, your data may be transferred and processed outside your country.

You may request access, correction, or deletion of your personal data at any time by contacting:

luminipawstore@gmail.com

TERMS OF SERVICE

By purchasing from LuminiPaw, you agree that:

You are at least 18 years old or have permission from a guardian
Information you provide is accurate
Products are for personal use only
Prices and product availability may change without notice
We reserve the right to refuse or cancel orders suspected of fraud

LuminiPaw sells pet products via a global fulfillment network. Product packaging, branding, and shipping origin may vary depending on supplier.

SHIPPING POLICY

LuminiPaw operates using an international dropshipping model.

Processing time: 1–3 business days
Estimated delivery time: 7–15 business days (varies by destination)

Orders are shipped from international fulfillment centers.

You will receive tracking information once your order ships.

Delivery times may be affected by:

Customs processing
Local postal services
Holidays
Weather or logistics disruptions

LuminiPaw is not responsible for customs fees, import duties, or local taxes that may apply in the destination country.

REFUND & RETURN POLICY

We accept returns or refunds in the following cases:

Item arrives damaged
Item arrives defective
Wrong item received
Item not received within 30 days

To request a refund or replacement, contact:

luminipawstore@gmail.com

within 7 days of delivery and include:

Order number
Description of issue
Photo or video evidence (if applicable)

Non-returnable situations:

Change of mind
Incorrect address provided by customer
Normal shipping delays within stated timeframe

If approved, refunds are issued to the original payment method.

CONTACT

LuminiPaw
Email: luminipawstore@gmail.com